Your order will be delivered to your doorstep within an average of 1-3 business days depending on the product. Some products require more time. After you place an order we contact you directly and depending on the item ordered we inform you when it should be delivered.
Delivery cost is AED 30 for Dubai, Abu Dhabi, and Sharjah. For regional orders, we deliver with Aramex. Rates depend on weight. please send us an email to support (at) feesheh.com.
If you are not satisfied with a Product purchased through Feesheh, you will have the right to return it to us within one day of the shipping date. All returned Products will be subject to a 15% restocking fee of the original retail price listed on the website. In order for Feesheh to accept the return of a Product, (i) the return should be made within the first twenty-four hours of order; and (ii) the returned Products should be returned to Feesheh in its original packaging, complete with all components (including the warranty card (if applicable) and owner’s manual), and showing no signs of wear or abuse; otherwise the return will be refused.
You agree and acknowledge that Feesheh cannot and will not cover any return shipping charges, costs or any other expenses associated with the return.
Users who return a Product will be issued a credit value from Feesheh for the Product’s purchase price. You hereby agree and acknowledge that the refunds are made for Product value only and that it will exclude (i) any costs or expenses relating to shipping, handling or delivery; (ii) any charges associated with payment in cash on delivery; and (iii) the restocking fee as mentioned in paragraph (b) above.
In all cases, you agree and acknowledge that the following Products may not be returned to Feesheh for any reason whatsoever:
Instrument and Product accessories including: amps, strings, drumsticks, pedals, etc.;
Wind Instruments;
Books;
T-Shirts;
Recording equipments; and
Pianos.
To return any Product, you should first call us at: +971 56 715 2984 or email us at: support (at) feesheh.com.
Limited Warranty
Most of our brand new Products are sold along with the manufacturer's limited warranty unless provided otherwise. The warranty period and service varies by manufacturer and the Product.
The Products are provided on an “as is” and “as available” basis. Feesheh provides no separate warranty, and to the maximum extent permitted by the applicable law, Feesheh expressly disclaims all warranties and conditions regarding any Products sold to you, whether express, implies or statutory, including without limitation all warranties of merchantability, fitness for a particular purpose, title and non-infringement of third party rights.
What is Feesheh.com?
Feesheh.com: the first dedicated online musical instruments store in the MENA region that gets you all the musical equipment you need of all the rocking brands and at competitive prices. On Feesheh.com you can order your musical instrument online and we deliver the product to your doorstep! If you don’t have a credit card you can pay us cash on delivery.
What do you sell on Feesheh?
We have all kinds of guitars, bass guitars, percussion and drums, keyboards and piano, audio equipment, folk instruments, oriental musical instruments including oud (lute), musical instruments accessories, and music lifestyle. Our brands are 100% authentic and brand new. We offer a wide range of brands including: Ibanez, Dean, Fender, Jackson, Schecter, Epiphone, Gibson, Hohner, and more!
Can I see the items? Do you have a showroom?
Unfortunately, it is not possible to try the product before buying it because Feesheh is an online store only!
Just like any other online store we get our items from our suppliers and ship them directly to your doorstep! However, we make sure the products arrive in a perfect condition, and we guarantee the authenticity of all our products and the best prices in the market.
Do you give lessons? Where can I learn instruments?
Currently we do not offer lessons.We can get you any special material that is not listed on our website, you can reach us on support@feesheh.com.
Do you buy/sell used instruments?
All the products we sell at the time being are brand new, unfortunately we do not buy any used instruments.
Are your brands original?
All our brands are authentic and we guarantee that every brand we sell is the label it promises to be!
Why are your prices more expensive than other international online stores?
Our listed prices on Feesheh.com are all inclusive. This means they include importing costs (which can greatly vary depending on the weight of the item), any customs, taxes, special taxes, and clearance costs where applicable. All those factors add to the cost of the products.
What is the price guarantee policy?
We’d like to assure you that it is our main job to guarantee you the best prices in the market!
This means: if you find any item to be sold for cheaper than our listing price you can always report the item to us and we’ll match or even BEAT the market price after verifying your complaint!
How can I send you a price complaint if I found it for cheaper?
You can always reach us on this email: support@feesheh.com.
Why do you call me to confirm my order?
Our team contacts you to approve the transaction and to update you on the delivery time.
Can I order on phone or chat?
Yes you can and we will call you after that to confirm your order.
Can I cancel my orders on Feesheh?
We are very flexible when it comes to cancelling orders you have recently placed. Simply get in touch with us through any of our communication channels (Email, phone, chat, Facebook, etc).
Please note that if your order has been processed, cancellation might not be possible. You should therefore inform us instantly in case you have changed your mind.
How do you refund me if I cancel an order?
In case of order cancellation, we will typically refund you through store credit.
I have other questions what should I do?
If you have any other questions please send us at: support@feesheh.com.
